Position Desired: Billing Systems Analyst/Customer Service

Cover Letter:
**** P. ****
21155 Gosling Rd. 47-C Spring, TX 77388 | (***) ***-**** | ****@*****.***
Objective
Highly competitive individual looking for a challenging position in team-oriented environment, that will allow me to utilize creativity, hard work and outside the box thinking, while establishing working relationships with both external and internal customers. I am looking to relocate to Georgia or Texas.
Experience
Billing ReconcilIatIon and Resolution II / Billing System Analyst May 2012 to Present
AT&T Mobility Bothell, WA /Cerritos, CA
Calculated the amount customers were billed against what would have been billed if correct provisioning had been applied at time of billing. Applied this information to Excel spreadsheets.
In charge of training new peer team in California as part of department expansion. Tasks included classroom training, creating job aids, and working with management to find deficiencies in training.
Researching and resolving complicated billing discrepancies that require manual reconciliation and resolution. Created rebill process template, for major municipality customer, from complicated and large amounts of data. Organized information from numerous spreadsheets and condensed information gathering into one spreadsheet database.
Investigate company discount and confirm accurate discount percentage based off a variety of factors and then reconciled through backend process. Assisted in developing policies and procedures for the Billing and Reconciliation and Resolution work group.
Gained approval of large credit amounts above $50,000.00 from upper management, CFO, SVP and Legal per process. This process required concise communication skills as these departments were new to these cases and required a full understanding of each situation. Since these would have to go through Legal to verify if there were repercussions, I had to have a full understanding of the work I was d

Desired Compensation / Salary:
$20 -$25/ hr

Contact Form Only Available to Registered TheWoodlandsTX.com Members.