Position Desired: IT Service Delivery Manager

Cover Letter:
**** ****
Spring, TX 77389 | 346.372.1230 | ****@*****.***

SKILLS


IT Infrastructure Operations | Global IT Outsourcing | Service Management and Delivery | IT Operations | Application lifecycle Management | DevOps / Implementation | Case and Process Management | Project Management | Vendor Management | Team Building & Leadership | Escalation Management | Service Improvements | End User Computing | IT Service Desk |
EDUCATION & CERTIFICATIONS

Manonmaniam Sundaranar University: Master of Business Administration (currently enrolled)
Periyar University: Bachelor of Science in Microbiology
Certified by EXIN: ITIL (Information Technology Infrastructure Library)

PROFESSIONAL EXPERIENCE

Prudential Services December 2017 to March 2020
Infrastructure Service Delivery Manager
Managed Eastspring Investments across multiple APAC locations, providing a broad range of End-User Services, Cloud/Data Services, Service Integrations to newer technology, Service Management, project management, and Cybersecurity Services for all Eastspring business units.
• Established the scope of regional technology projects, provide oversight, manage, track, and deliver the project to support business demands
• Managed several internal projects like user move to Microsoft 0365, Cloud VDI Set up, Network and telephony upgrades, New office set up in various locations, application/infra move from local datacenters to Cloud infra managing both internal clients and third-party vendors
• Ensured that the systems, processes, and methodologies were followed to ensure effective monitoring, quality control, support everyday operations and also withstand multiple audits like those for Eastpring (Japan), which are very stringent by nature
• Oversaw IT business continuity plans, chaired monthly service review meetings with regional heads to discuss inflight projects, performance reports, and service improvements
• Proactively

Contact Form Only Available to Registered TheWoodlandsTX.com Members.