Position Desired: Office Assistant

Cover Letter:
**** THATCHER
6906 Billingham Ct Spring Texas - ****@*****.*** – (***) ***-****
QUALIFICATIONS SUMMARY
Highly personable Customer Service Professional with over fifteen years of experience in customer account management, sales processing, and call-center operations within the travel and apartment leasing industries.
• Currently in Washington State but will be living in Spring Texas by August 15th 2016
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional service and follow-up, leading to increased repeat and referral business.
• Extensive experience with specialty computer systems such as Saber, Apollo, World span, Yardi, and MRI.
• Secured numerous company achievement awards for delivery of exceptional customer service.
• Proficient with Microsoft Office System (including Word, Excel, Publisher, and Outlook).


PROFESSIONAL EXPERIENCE

Swiss port– Seattle, WA Oct 2014 – Jan 2016

• Examines manifest, bills of lading and airway bills to determine work procedures for releasing cargo.
• Processes airway bills in order that the cargo can be removed from dock.
• Computes demurrage charges, shipping and storage from bills of lading.
• Prepares invoices for charging and summits them to accounting for collection.
• Works with government agencies to clear shipment for import.
• Meets flights in order to exchange documents.
• Uses Customer Service skills to increase business and provide problem resolution.
• Verifies piece count and tonnage.
• Recognizes dangerous goods upon receiving.
• Other duties as assigned.

Manpower 406 - Tukwila, WA July 22 2013 - June 11th 2014

Assists customers with ordering products to fulfill orders of special products as needed. Interacts directly with prospective and current guests to fulfill any needs that may arise. Acts

Desired Compensation / Salary:
13/hour

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