Fulfill complex personal requests for client, including: domestic and international travel, event planning, restaurant and theater reservations, home improvement projects, gift wrapping and more
Provide a high standard of service for client, including efficient response times, high-quality detailed research, and accurate price quotes
Research unusual and complex requests for Client while operating within program standards and established service levels
Contribute to a collaborative, friendly and fun work environment that allows employees to be more productive and innovative
Maintain high positive marks in customer satisfaction survey results and general customer feedback

Skills Required:

Passion for providing outstanding customer service and anticipating employee needs
Excellent verbal and written communication skills, including active listening and the ability to adapt communication and work style based on cultural differences and customer preferences
Extreme attention to detail and careful follow-through on projects and logistical plans
Strong analytical and problem solving skills and able to exhibit efficiency, initiative, resourcefulness, flexibility and adaptability to change
Solid knowledge of local/national/international offerings in the following areas: events, hospitality, dining, travel, entertainment, and performing arts
Ability to plan, execute and deliver on varying simultaneous projects in a timely manner while working independently with little supervision
Ability to work well under pressure and stay immaculately organized in a fast-paced, diverse, high-tech environment
Demonstrated professionalism, discretion, and integrity; highly trustworthy and able to reliably handle confidential information
Strong computer and web skills (e.g. email, instant message, Google products including online collaboration tools like Docs and Spreadsheets, etc.) and the ability to quickly learn new tools
BS/BA in related discipline or exceptional relevant experience.

Employment Type:

Employee - Part Time