sympr is the 13th fastest growing tech company in Houston continuing to grow and expand our SaaS business throughout the healthcare market. symplr is a leading software company with a mission to help hospitals make their credentialing and compliance programs super easy to manage.
The SYMPLR Customer Service Team works toward maintaining an environment of camaraderie and teamwork. This team strives to manage the company's data base effectively, by ensuring all data entry projects are performed accurately and efficiently. In this role, you will support the department by performing extensive data entry of client files, edit information, work directly with customers, solve problems that may arise and file documents as needed. You will also assist other team members with various office projects when needed. This is an entry-level opportunity which offers room for growth and a chance to belong to a successful company.
Main Job Duties:
 Answer a high volume of calls while utilizing a multi-line telephone switchboard.
 Review and process various electronic documents and information such as vendor images, health records, safety trainings, insurance, and other hospital specific requirements.
 Provide exceptional customer service by evaluating inquires in order to provide the most useful and appropriate information to vendor representatives.
 Answer LIVE online chats in a quick and confident manner.
 Process emails/faxes in a timely manner and respond clearly and effectively over the phone and in writing.
 Manage, organize, and update important data using multiple database applications.
 Maintain regular consistent and professional attendance, punctuality, personal appearance and performance.
Skills Required:
Knowledge, skills and Abilities:
 Superior typing and data entry skills – accuracy is imperative.
 Computer literate (Microsoft Office programs, Adobe, Internet)
 High level of professionalism and confidentiality.
 Superb written and oral communication skills.
 Ability to multi-task with excellent attention to detail.
 Ability to work well as a team player.
 A hard worker that is dependable and reliable.
 Self-starter with a positive outlook, and a clear focus on high quality performance.
 Ability to listen and determine the needs of customers; ability to find and communicate accurate information concerning process, policies and procedures to vendors; ability to respond to customers in a courteous and professional manner.
Education and Experience Requirements:
 High school diploma or a GED equivalent.
 One or more years of responsible related experience in direct customer service, reception and/or administrative work.
Employment Type:
Employee - Full Time
Compensation:
12.00/hr entry level
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