JOB SUMMARY

The Houseperson is responsible for doing laundry and cleaning of the public areas of the hotel.


JOB DUTIES & RESPONSIBILITIES

� Sorts all linen and separates and treats all stains.
� Loads articles into washer and adds specified amount of detergent, soap, or other cleaning agents.
� Lifts clean, wet articles from washer and places them into dryers for measured time cycles.
� Sorts dried articles according to type.
� Folds and places item in appropriate locations.
� Soaks contaminated articles in neutralizer solution.
� Maintains the inventory of cleaning supplies and ensures the General Manager is aware of an inventory needs.
� Maintains all laundry equipment and informs appropriate personnel of maintenance needs.
� Cleans and organizes all public areas including, but not limited to, lobby, restaurant, hallway, poolroom, exercise room, elevators, and stairways.
� Cleans and organizes all storage areas including laundry room.
� Other duties as assigned.

JOB SUMMARY

The Housekeeper is responsible for maintaining a high standard of cleanliness in guest rooms and common areas of the hotel.


JOB DUTIES & RESPONSIBILITIES

� Sorts, counts, folds, marks, and carries linens.
� Cleans rooms in accordance to specific brand and company standards.
� Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including, but not limited to making beds; emptying wastebaskets; emptying and cleaning ashtrays; moving furniture; hanging drapes; sweeping, scrubbing, waxing, and polishing floors; and dusting furniture.
� Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.
� Deep cleans areas as directed by supervisor including, but not limited to cleaning rugs, upholstered furniture, and draperies; washing walls, ceilings, and woodwork, windows, door panels, and sills.
� Transports trash and waste to disposal area.
� Replaces light bulbs.
� Other duties as assigned.

Skills Required:

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

� A minimum of three to six months related or experience and/or training; equivalent combination of training and experience.


KNOWLEDGE, SKILLS, & ABILITIES

� Ability to identify and resolve problems in a timely manner.
� Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
� Knowledge of, and ability to, appropriately interpret and follow policies and procedures.
� Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
� Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
� Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

� A minimum of one to three months related experience; or equivalent combination of training and experience.


KNOWLEDGE, SKILLS, & ABILITIES

� Ability to identify and resolve problems in a timely manner.
� Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
� Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
� Knowledge of and ability to appropriately interpret and follow policies and procedures.
� Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
� Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
� Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Employment Type:

Employee - Full Time