The Assistant Manager helps cultivate a team environment that provides
exceptional customer service while ensuring all staff members perform at a consistently
high level. The Assistant Manager assists the General Manager in all aspects of center
operations and floor management, including entertainment, food, beverage, equipment,
and property, to facilitate the fulfillment of financial goals and company initiatives. In the
General Manager�s absence, the Assistant Manager assumes responsibility for center
operations. The Assistant Manager must provide leadership and vision to the center staff
in support of AMF�s mission and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
� Consistently delivers exceptional customer service through execution of AMF
Service Standards. Proactively builds customer relations through soliciting feedback
and addressing and resolving customer complaints. Schedules staffing levels to
appropriately meet the needs of the business and maximize the customer
� Continuously improves operational execution through attention to detail and
adherence to the AMF Operating Standards. Capitalizes business opportunities in
the market area by executing Company marketing strategies to drive sales in league,
open and managed play bowling.
� Develops and maintains league business through effective relationships with league
bowlers/officers, adherence to league formats, distribution of announcements of
league activities, and the management of other related administrative duties.
� Reviews financial reports with General Manager and helps to develop action plans to
grow revenue and control expenses in order to meet or exceed annual budgets.
� Recruits, hires, trains and schedules hourly center staff as part of team management
and development responsibilities.
� Leads and influences staff through effective motivation, leveraging individual
strengths to ensure customer satisfaction and maximum productivity.
� Promotes positive employee relations including effective delegation of duties,
fostering high staff morale, collaborating successfully with the entire management
team, upholding AMF Operating Standards, and execution of the Performance
� Addresses center level HR and Loss Prevention issues by collaborating with the
General Manager and Support Center staff.
� Ensures compliance with all applicable occupational, health, and safety regulations
and laws. Creates an environment where safety comes first and all employees
strictly adhere to AMF Operating Standards.
� Oversees the responsibility for management and growth of the Food and Beverage
segment of our business. Provides ongoing training and supervision of daily F&B
operations to ensure consistent execution of AMF programs and initiatives to include:
inventory of food & beverage products; implementation of systems to maintain food
cost controls; monitors presentation of food product and reviews areas of concern
with GM, ensures that staff is utilizing up selling techniques while providing customer
service; and insures all food & beverage employees are trained and conform to the
regulations of the Health Department and Alcoholic Beverage Commission.
� Ensures total center and parking lot conditions meet or exceed company standards
for repair and cleanliness.
SUPERVISORY RESPONSIBILITIES: Center Staff�In the Absence of General Manager
QUALIFICATIONS: The Assistant Manager possesses a strong sense of customer
service and interpersonal skills including high integrity, respect for all individuals
(customers, vendors, and employees), solid communication skills, strong critical and
analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.). The
Assistant Manager must also have flexibility with scheduling to support the business as
extended workdays are frequent occurrence as are nights, weekends and holidays.
Thorough working knowledge of POS register systems; experience utilizing wordprocessing, spreadsheets, inventory, internet and related PC based systems. Basic
business math and accounting skills, and strong analytical/decision-making skills.
The Assistant Manager must be a dedicated team player and a people developer that
possesses a strong desire to grow, develop, and the potential to become a General
EDUCATION AND/OR EXPERIENCE: Bachelors degree or equivalent preferred, with
one to two years general management experience and ability to supervise center
operations staff. Relevant experience or equivalent combination of education and
experience is required.
LICENSES & CERTIFICATIONS: Must become certified in the AMF specified alcohol
service program within 14 days of employment and the AMF specified food safety
program within 30 days of employment.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is
regularly required to bend, stretch, twist and climb. The employee is required to stand
and walk for extensive periods of time without breaks during busy times. In addition, the
employee will need to be able to use their hands/fingers to handle and feel and reach
with hands and arms. Lifting and/or moving up to 50lbs with assistance is required.
WORK ENVIRONMENT: While performing the duties of this job, the employee regularly
works in a general office environment where typical levels of noise, dust and activity can
be expected. The noise level in the work environment is usually moderate.
Employee - Full Time
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