I never ever ever write in this forum - but I just can't let a company do this to their customers and not be heard..
We needed security for our rental home but figured most places wouldn't do that for leased homes.. In comes Bulldog door to door selling scam.. These scam artists will tell you anything once they knock on your door to get the deal - My wife and I dealt with the Manager, Rhett, 6 months ago and he promised that since we are leasing and our lease was up we could get a free move in 6 months when our lease was up.. He was a seemingly nice salesman type person that was overseeing all of the trainees.. He even gave us his card and said to call him if we have any problems.6 months pass and suddenly Rhett who actually remembers our house and my husband being a Marine, said he doesn't remember saying that he would waive our move fee.. And they want to charge me 300 dollars to move our services.. After talking to the office - I have realized what the worst customer service ever in the history of the world sounds like - Her name is Sadie.. She was just miserable and rude to my wife and my wife was even being polite.. She said "Who told you that? Let me guess Rhett our manager - Well Im the office manager and I don't care what verbal agreement you thought you had..." They refused to honor the agreements, and the Bulldog Security tech that came out to remove our services in preparation for the move said "Rhett's not even supposed to be doing lease houses.. I can't believe they let that one slip through because if I go to install and it's a lease I won't install it - we're only supposed to sell to owned houses.. they do this all the time to the customers.. and I work for them, I understand how Sadie can be.. she is awful to customers".. he even told us "man, you should hear the things she says sometimes to customers.. In the mornings I am in the office and I have to listen to it.." So they won't waive my move fee and the kicker is if I cancel I have to pay them 75% of 30 months.. Which means I either pay the move fee or pay 6,000 dollars.. SO unfortunately I am stuck with them - Don't make the same mistake I did!!! They even told me they couldn't do anything and to have a money order for the tech to remove the services for the move and he forgot it at my house so then they took out the fee from my checking account without any authorization!!
Where are they located? Call several friends, make signs and protest in front of their offices for several days. This sounds crazy, but it will get you noticed, maybe a little tv coverage and I'm guessing they will waive your fees.
I say this because there seems to be no other way to communicate with them and you need action now. Just a quiet little protest.
I hate that people are coming door to door, supposedly selling alarm systems. They ask if you have one and who it is with. These could be people casing the neighborhood. I always say I do have it, but, won't give the name. Solicitors are a pain and I wish The Woodlands would give us ways to be rid of them. I have never experienced the volumn of door to door salesmen in any other home I have lived in, EVER, and I have lived a lot of places.