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Seeking Job: Customer Service
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Position Desired: Customer Service
Cover Letter:
July    , 
Dear Sir or Madam
This letter is to express my interest in the Customer Service Position. Based on my skills in Customer Service, I am confident, that I would be a great addition to your team.
My resume that highlights my ability/knowledge/expertise in Customer Service and Computer skills is enclosed. During my time at Department of Defense at Fort Hood, Texas I was able to succeed in Customer Service and attended many classes on Customer Service and Telephone Skills. I believe these skills would benefit your company in many ways. I enjoy dealing with and assisting people on a day to day basis.
I am excited about the Customer Service position and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail and contact you immediately.
Sincerely
Linda J. Reyna
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ljreyna@centurylink.net
Education:
High School Diploma
  Hours Office Management
Several Computer Classes
Work History / Experience:
LINDA J. REYNA
 CR - CLIFTON, TX  
 -- LJREYNA@CENTURYLINK.NET
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Customer Service Resume Objective
Customer Service Representative position where my customer relations experience
can be fully utilized to improve customer satisfaction and enhance the company brand name.
Work Experience/Background
Customer Service Representative Jan - June
Tele Tech
responded promptly and answered/resolved customer inquiries and complaints.
Communicated directly with customers by phone, electronically
Investigated and resolved service issues and/or products problems
Managed customers database accounts, performed customer verifications and processed application, orders and requests
Kept records of customer interactions and action taken including - transactions, comments, and inquiries and complaints.
Wrote and kept accurate records of discussions or correspondence with customers.
Maintained my own computer for over years
Office Manager - Customer Service July - December
Lake Line Acres Water Company - Clifton, Tx July June
Office Manager
Responded promptly and answered/resolved customer inquiries and complaints
Input meter readings into Quattro Pro Spreadsheet with complete accuracy
Put bill into envelope and mailed, collected money in person, or by mail
Made daily deposits of collections
Kept records for State Officials, and they inspected my records annually
Maintained my Water License, took necessary tests.
Answered all phone inquiries about meter readings, new connections, etc.
Maintained my own computer adding and deleting programs as necessary
Computer Clerk - Customer Service May   - March
Darnall Army Hospital, Fort Hood, TX
Typed a variety of correspondence with accuracy, according to military regulations
Ordered parts for all medical equipment in hospital
Waited on customers at front desk, accepting medical equipment for repair
Was customer service representative for all of Logistics Division
Filled in at information desk twice weekly taking up to calls per hour, answering
question about location of clinics, telephone numbers, insurance accepted. Also
location of offices located in the hospital and patient rooms
Filled in for Division Secretary as needed , typed reports for Higher Headquarters
My organizational skills were recognized with many awards, and also for attention to detail
Input all equipment calibrations, maintenance, scheduled and unscheduled into data base on
Line, into Military Computer Programs.
Files were kept in accordance with military regulations and inspected annually
Kept time for over employees, on line using military data bases, automatically
Sent to higher headquarters
Maintained my own computer, adding new programs as needed
Customer Service Check Out December - May
Military PX, Fort Hood, TX
Worked as sales store checker, entering price of purchases into cash register, with complete accuracy, meeting or exceeding quota set my Department of Army
Accepting money for all purchases, balancing register drawer twice daily
Worked in office depositing money, balancing all sales store checkers register
drawers daily
Myrons Office World Customer Service January - November
Copperas Cove, TX
Worked as sales representative, selling office supplies, filled orders on phone and in person. Answered all calls pertaining to orders.
Promoted to store manager, selling office supplies
Supervised two employees
Was responsible for all supplies, ordering daily
Collected and deposited all money on daily basis
Waited on store customers, filling order with accuracy and ordering some
Items that were not in stock
Achievements
Developed many customer service policies for the organization
Received many awards for my attention to detail, and performance
Customer Service Key Skills
Strong interpersonal communication skills
Problem analysis and problem solving
Organizational skills and customer service orientation
Adaptability and ability to work under pressure
Education
High School Diploma
Hours Office Management at Central Texas College, Killeen , Texas
Courses on Computer Skills
Skills:
Typing
Many computer skills, can use almost any program.
data entry
spreadsheet
charts
graphs
adding and deleting programs
over 15 yrs exp.
Desired Compensation / Salary:
any
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