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Seeking Job: Customer Service
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Position Desired: Customer Service
Cover Letter:
Brian D. Jones
     Delta Avenue
Huntsville, Alabama  
Bjonesbyb@yahoo.com
( )  -
December ,
Dear Employer:
Over the past  + years, I have worked in the telecommunications industry where I have provided excellent customer service skills to numerous doctor’s offices, medical facilities, and members. I have worked in a high pace environment providing benefits, eligibility, and corrected claim inquiries for some of the most populated areas in the southeast and western United States – all while remaining positive and having a “first call resolution” attitude. Such experience has prepared me to undertake a customer service position at your company. I am confident that I can be a valuable asset to your team.
Since graduating from Alabama Agricultural & Mechanical University with a Bachelor’s degree in Industrial Technology, I am eager to apply my skills and experiences in customer related services to the needs of this company.
Here are a few of my significant capabilities:
• Excellent organizational, interpersonal, and communication skills with the flexibility and experience required to remain highly focused and self-possessed in a fast-paced, demanding environment.
• A hands-on team member and critical thinker who can quickly learn new systems, develop useful expertise, and produce significant contributions.
• Proficient knowledge of Microsoft Office, PowerPoint, Excel, Word, etc.
I believe that I possess the qualifications and enthusiasm that you are looking for. I thrive on challenges and will spend the time and effort it takes to succeed. For additional information about my skills, background and accomplishments, please review the attached resume. I hope we have the opportunity to discuss this position and my qualifications in person or by phone. Thank you very much for your time and consideration. I look forward to hearing from you.
Sincerely,
Brian D. Jones
Education:
Alabama Agricultural & Mechanical University Normal, AL
B.S. in Industrial Technology/Mechanical Design & Drafting
Graduated May   
GPA: . /.
Work History / Experience:
Cinram Media Manufacturing Huntsville, AL
Pallet Build/Shipping (/- )
•Warehouse inventory
•Stack ready-to-ship boxes onto shipping trucks
•Logistically organize boxes onto pallets for specific destination
West Telecommunications Huntsville, AL
Customer Service Agent (/-/)
•Assisted existing and previous medical insurance benefits
•Assisted with claim account information, billing problems and questions
•Assisted doctor’s offices and medical facilities with medical insurance benefits and eligibility
Winn Dixie Huntsville, AL
Cashier/Customer Service Clerk (/-/)
•Trained newly hired cashiers
•Assisted customers with carryout
•Restocked shelves with food and other products
•Managed cash from daily shifts
Skills:
•Excellent organizational, interpersonal, and communication skills with the flexibility and experience required to remain highly focused and self-possessed in a fast-paced, demanding environment.
•A hands-on team member and critical thinker who can quickly learn new systems, develop useful expertise, and produce significant contributions.
•Proficient knowledge of Microsoft Office, PowerPoint, Excel, Word, etc.
Desired Compensation / Salary:
$30,000 - $40,000
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